Privacy policy

Connection to veterinary practices

At petsXL.com you can connect with your veterinary practices for the exchange of information and data. Personal data will be passed on to the respective veterinary practices.

Appointment scheduling

Via petsXL.com you can make online appointments with your veterinary practice. Personal data will be forwarded to the veterinary practice.

Communication

petsXL.com offers you a variety of communication possibilities with other petsXL.com users. Personal data is exchanged between you and other petsXL.com users and stored at petsXL.com.

Shopping

At petsXL.com you have the possibility to order and purchase medicines, feed and animal supplies from veterinary practices, wholesalers, manufacturers and suppliers. Personal data will be transmitted from you to the corresponding business partners.

Insurance management

You can submit vet bills that vets have provided to you at petsXL.com to your pet health insurance company for reimbursement. In doing so, your personal data will be forwarded to the respective animal health insurance company.

Payments

External payment service providers are integrated into petsXL.com. If you use an integrated payment service provider, we will forward your personal data to the corresponding payment service provider.

Medication documentation

Medical documentation such as application and dispensing receipts, antibiotic applications or electronic prescriptions that veterinary practices have provided you with, on petsXL.com, may be forwarded by you to governmental and quality assurance organizations, pharmacies or other service providers, in which case personal data about you will be transferred.

Information about the type and scope of your personal data that we process

You can request confirmation as to whether personal data concerning you is being processed by us. If such processing is carried out, you can request information from us about the following:

• the purposes for which the personal data are processed;
• the category of personal data that is being processed;
• the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
• the planned duration of storage of personal data relating to you or, if it is not possible to give specific details, criteria for determining the duration of storage;
• the existence of a right of rectification or erasure of personal data concerning you, a right to have the processing limited by the controller or a right to object to such processing;
• the existence of a right of appeal to a supervisory authority;
• all available information on the origin of the data, if the personal data are not collected from the data subject, or
• the existence of automated decision-making, including profiling, in accordance with Article 22(1) and (4) of the GDPR and, at least in these cases, meaningful information about the logic involved and the scope and intended impact of such processing on you as the data subject.

You have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed of the appropriate safeguards pursuant to Article 46 of the GDPR in connection with the transfer.

Correction and/or completion of your personal data

You have the right to correct and/or complete your personal data if the processed personal data concerning you is incorrect or incomplete. We will make the correction without delay.

Limiting the processing of personal data concerning you

You may request the restriction of the processing of personal data concerning you under the following conditions:

• if you dispute the accuracy of the personal data concerning you for a period of time that allows us to verify the accuracy of the personal data;
• the processing is unlawful and you object to the deletion of the personal data and instead demand the restriction of the use of the personal data;
• we no longer need the personal data for the purposes of the processing, but you need it to assert, exercise or defend legal claims, or
• if you have lodged an objection to the processing pursuant to GDPR Article 21(1) and it has not yet been established whether the legitimate reasons in our favor outweigh your reasons.

Where the processing of personal data relating to you has been restricted, such data may not be processed except with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or on grounds of important public interest of the European Union or a Member State.

If the restriction on processing has been restricted in accordance with the above conditions, you will be informed by us before the restriction is lifted.

Deletion of your personal data

You may request that the personal data concerning you be deleted immediately and we are obliged to delete such data immediately if one of the following reasons applies:

• the personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed;
• you withdraw your consent on which processing was based, under GDPR Article 6(1)(a) or GDPR Article 9(2)(a) and there is no other legal basis for the processing;
• you object to the processing in accordance with GDPR Article 21(1) and there are no overriding legitimate reasons for the processing, or you object to the processing in accordance with GDPR Article 21(2);
• the personal data concerning you have been processed unlawfully;
• the deletion of personal data relating to you is necessary to comply with a legal obligation under the law of the European Union or Member States, to which we are subject, or
• the personal data concerning you have been collected in relation to information society services offered, in accordance with GDPR Article 8(1).

If you wish to initiate a deletion or change of your other data stored with us, please contact us in writing at privacy@vetz.vet.

If we have made public the personal data relating to you and are obliged to delete them, we shall take reasonable measures, including technical measures, taking into account available technology and implementation costs, to inform the data controllers who process the personal data that you, as a data subject, have requested them to delete all links to such personal data or copies or replications of such personal data.

The right of cancellation does not exist insofar as the processing is necessary

• on the exercise of the right to freedom of expression and information;
• to comply with a legal obligation requiring processing under the law of the European Union or Member States to which we are subject or to perform a task carried out in the public interest or in the exercise of official authority vested in us;
• for reasons of public interest in the field of public health pursuant to Article 9(2)(h) and (i) and Article 9(3) of the GDPR;
• for archiving, scientific or historical research purposes in the public interest or for statistical purposes pursuant to GDPR Article 89(1), insofar as the law referred to in paragraph 1 is likely to render impossible or seriously prejudice the attainment of the objectives of such processing, or
• to assert, exercise or defend legal claims.

Informing third parties of the assertion of the above-mentioned rights by your person, if we have passed on your personal data to third parties

If you have asserted the right to rectification, erasure or limitation of processing against us, we are obliged to notify all recipients, to whom the personal data concerning you have been disclosed, of this rectification, erasure or limitation of processing, unless this proves impossible or involves a disproportionate effort.

You have the right to be informed about these recipients.

Transmission of your personal data in a structured, common and machine-readable format

You have the right to receive the personal data concerning you that you have provided us in a structured, common and machine-readable format. You also have the right to have this data communicated to another person in charge, without hindrance from us, to whom the personal data has been provided, provided that

• processing is based on consent or on a contract, and
• processing is carried out using automated procedures.

In exercising this right, you also have the right to obtain that the personal data concerning you be transferred directly by us to another responsible party, insofar as this is technically feasible. The freedoms and rights of other persons may not be affected by this.

The right to data transferability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

Opposition to the processing of your personal data

You have the right to object at any time to the processing of your personal data pursuant to GDPR Article 6(1)(e) or (f), including profiling based on these provisions. 

We will no longer process the personal data concerning you unless we can demonstrate compelling reasons for processing that are worthy of protection and outweigh your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims.

If the personal data concerning you are processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is related to such direct mail.

If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.

Revocation of your data protection declaration of consent

You have the right to revoke your data protection declaration of consent at any time. Revocation of your consent does not affect the legality of the processing that has taken place on the basis of your consent until revocation. You can send your revocation to privacy@vetz.vet.

Automated decision in individual cases including profiling

Profiling refers to the creation, updating and use of profiles by collecting data, subsequent analysis and evaluation for the purpose of optimizing (direct) marketing.

You have the right not to be subject to a decision based solely on automated processing, including profiling, that has legal effect on you or significantly affects you in a similar manner. This shall not apply if the decision

• is necessary for the conclusion or performance of a contract between you and us,
• is authorized by law of the European Union or of the Member States to which we are subject and that law contains appropriate measures to safeguard your rights and freedoms and your legitimate interests, or
• occurs with your express consent.

However, such decisions may not be based on special categories of personal data, unless otherwise provided by law and appropriate measures have been taken to protect rights and freedoms and your legitimate interests.

In the cases referred to above, we shall take appropriate measures to safeguard your rights and freedoms and your legitimate interests, which shall include at least the right to seek an intervention by any person, to express your views and to challenge the decision.

Appeal to the competent supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of employment or place of suspected infringement, if you consider that the processing of personal data relating to you is in breach of the GDPR. 

The supervisory authority to which the complaint has been submitted shall inform the complainant of the status and the results of the complaint, including the possibility of a legal remedy under Article 78 of the GDPR.