We, Veterinärmedizinisches Dienstleistungszentrum (VetZ) LLC, offer a wide range of products in all sectors of animal health. Among these products, there are our practice and image management software, digital X-ray systems, internet platforms, web applications and petsXL.com, our network for animal health and communication.As an animal owner, you trust us and our products with personal data on a daily basis. We think it is our corporate responsibility to manage this data in an economical and transparent manner, and to optimally protect it. With the present privacy statement, we describe when we collect personal data through our interactions with you and through petsXL.com, and how we manage that data. It is valid for all interactions taking place on petsXL.com, between you and us.
We follow the principle of data minimization. This means that during the collection of your personal data we are careful to only collect the data that is required for the use of petsXL.com or the data that you cede to us with your consent.Our network for animal health and communication connects you with vets, veterinary practices, veterinary clinics, other animal owners, organizations and companies. petsXL.com offers you a digital treatment file for your animals, supports you with different animal health-related measures, and is your platform for communication, and your social network. petsXL.com is a website and app, it is supported on all platforms and devices. petsXL.com collects the personal data of animal owners and other natural persons. If you subscribed to petsXL.com as an animal owner or another natural person, we will collect your family name and first name, your date of birth, your e-mail address and your phone number. We also collect your IP address, information about your smartphones, tablets and other mobile devices, as well as the date and time of your subscription.If your terminal device has a positioning function, we will also collect your position data, if you gave us your approval to do so. We collect your data, exclusively, to determine your location. The collected position data is not saved. If you want to customize your petsXL.com profile by adding a picture from your image gallery to your account, we will access your image gallery. We manage and save the image you have selected, exclusively for the individualization of your profile. It will not be used for any other purpose and will not be passed on to third parties. You can change or delete the selected picture at any time via the corresponding function in your profile.On petsXL.com, you can share information about yourself (including personal data) with other registered petsX.com users and send them messages. The functions on petsXL.com enable you to choose which information you want to pass on. To make these functions available to you, we process your e-mail address.petsXL.com can connect with our software or other software and web applications (hereinafter called “Software”). Thereby, the data exchange between you and the software is significantly simplified. The personal data that is collected during the use of the software are shared according to the field of application if you have given us your approval to do so. You will find more information about the data protection of our software here.
Article 6(1)(a) of the European General Data Protection Regulation (GDPR) serves as legal ground, as long as we ask for your consent regarding the processing of personal data.GDPR Article 6(1)(b) serves as legal ground for the processing of personal data that is required for the compliance of a contract, of which you are a contracting party as the data subject. This also applies to the processing that is required for the implementation of pre-contractual measures.GDPR Article 6(1)(c) serves as legal ground insofar as a processing of personal data is required for the fulfillment of a legal obligation that our company has to comply with.GDPR Article 6(1)(d) serves as legal ground in case the processing of personal data is required to serve your vital interests as the data subject or as a natural person.GDPR Article 6(1)(f) serves as legal ground for the processing if it is required for the protection of a legitimate interest of our company or of a third party, and if the interests, fundamental rights and fundamental freedoms of the data subject do not outweigh the former interest. The legitimate interest of our company lies in the conduct of our business activity.
We use your personal data exclusively to ensure a smooth process and an easy and functional use of petsXL.com. We handle your data responsibly.We process your personal data to provide your petsXL.com account and your unique identification. Your unique identification is a prerequisite for the exchange of veterinary information and documents of your animals with veterinarians and other service providers and for the use of petsXL.com. We also process your personal data to inform you about new products and functions, updates and upgrades, system expansions, special offers and everything else related to petsXL.com. We offer you the possibility to create a personal profile, with which you can access our offers. In addition, we process your personal data to contact you, to answer your inquiries, to provide information, feedback and support as well as to fulfill contractual obligations and to comply with applicable regulatory requirements.If the personal data concerning you are processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing. This also applies to profiling, insofar as it is related to such direct marketing.If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes. For more information on your right to object, please also see, “Your control options over personal data and your rights”.
We do not pass on your personal data to third parties for commercial purposes. Your personal data will not be sold or leased to third parties. We only pass on your personal data to business partners if they are committed to our data protection standards.petsXL.com enables the exchange of data between you and other registered petsXL.com users. We pass on personal data in the following application areas:
At petsXL.com you can connect with your veterinary practices for the exchange of information and data. Personal data will be passed on to the respective veterinary practices.
Via petsXL.com you can make online appointments with your veterinary practice. Personal data will be forwarded to the veterinary practice.
petsXL.com offers you a variety of communication possibilities with other petsXL.com users. Personal data is exchanged between you and other petsXL.com users and stored at petsXL.com.
At petsXL.com you have the possibility to order and purchase medicines, feed and animal supplies from veterinary practices, wholesalers, manufacturers and suppliers. Personal data will be transmitted from you to the corresponding business partners.
You can submit vet bills that vets have provided to you at petsXL.com to your pet health insurance company for reimbursement. In doing so, your personal data will be forwarded to the respective animal health insurance company.
External payment service providers are integrated into petsXL.com. If you use an integrated payment service provider, we will forward your personal data to the corresponding payment service provider.
Medical documentation such as application and dispensing receipts, antibiotic applications or electronic prescriptions that veterinary practices have provided you with, on petsXL.com, may be forwarded by you to governmental and quality assurance organizations, pharmacies or other service providers, in which case personal data about you will be transferred.
The protection of your personal data is particularly important to us. We have therefore implemented a number of technical and organizational measures to ensure the protection of your personal data. This includes the fact that we process and store your personal data only as long as it is necessary to achieve the purpose of storage. Furthermore, data may be stored if this is provided for by the European or national legislator in EU ordinances, laws or other regulations to which we are subject. As soon as the purpose of storage ceases to apply or a storage period prescribed by the above provisions expires, the personal data shall be blocked or deleted as a matter of routine.To protect your personal data, we use entry and access controls, firewalls, anti-virus programs, SSL security mechanisms and various data protection and encryption methods.In addition, our business partners have been forced in accordance with the statutory provisions to treat your data confidentially and to observe our own data protection standards.
If your personal data is processed, you become a data subject within the meaning of the General Data Protection Regulation (GDPR) and you are entitled to the following rights in relation to us as the responsible entity:
You can request confirmation as to whether personal data concerning you is being processed by us. If such processing is carried out, you can request information from us about the following:
You have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed of the appropriate safeguards pursuant to Article 46 of the GDPR in connection with the transfer.
You have the right to correct and/or complete your personal data if the processed personal data concerning you is incorrect or incomplete. We will make the correction without delay.
You may request the restriction of the processing of personal data concerning you under the following conditions:
Where the processing of personal data relating to you has been restricted, such data may not be processed except with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or on grounds of important public interest of the European Union or a Member State.If the restriction on processing has been restricted in accordance with the above conditions, you will be informed by us before the restriction is lifted.
You may request that the personal data concerning you be deleted immediately and we are obliged to delete such data immediately if one of the following reasons applies:
If you wish to initiate a deletion or change of your other data stored with us, please contact us in writing at privacy@vetz.vet.If we have made public the personal data relating to you and are obliged to delete them, we shall take reasonable measures, including technical measures, taking into account available technology and implementation costs, to inform the data controllers who process the personal data that you, as a data subject, have requested them to delete all links to such personal data or copies or replications of such personal data.The right of cancellation does not exist insofar as the processing is necessary
If you have asserted the right to rectification, erasure or limitation of processing against us, we are obliged to notify all recipients, to whom the personal data concerning you have been disclosed, of this rectification, erasure or limitation of processing, unless this proves impossible or involves a disproportionate effort.You have the right to be informed about these recipients.
You have the right to receive the personal data concerning you that you have provided us in a structured, common and machine-readable format. You also have the right to have this data communicated to another person in charge, without hindrance from us, to whom the personal data has been provided, provided that
In exercising this right, you also have the right to obtain that the personal data concerning you be transferred directly by us to another responsible party, insofar as this is technically feasible. The freedoms and rights of other persons may not be affected by this.The right to data transferability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
You have the right to object at any time to the processing of your personal data pursuant to GDPR Article 6(1)(e) or (f), including profiling based on these provisions. We will no longer process the personal data concerning you unless we can demonstrate compelling reasons for processing that are worthy of protection and outweigh your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims.If the personal data concerning you are processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is related to such direct mail.If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.
You have the right to revoke your data protection declaration of consent at any time. Revocation of your consent does not affect the legality of the processing that has taken place on the basis of your consent until revocation. You can send your revocation to privacy@vetz.vet.
Profiling refers to the creation, updating and use of profiles by collecting data, subsequent analysis and evaluation for the purpose of optimizing (direct) marketing.You have the right not to be subject to a decision based solely on automated processing, including profiling, that has legal effect on you or significantly affects you in a similar manner. This shall not apply if the decision
However, such decisions may not be based on special categories of personal data, unless otherwise provided by law and appropriate measures have been taken to protect rights and freedoms and your legitimate interests.In the cases referred to above, we shall take appropriate measures to safeguard your rights and freedoms and your legitimate interests, which shall include at least the right to seek an intervention by any person, to express your views and to challenge the decision.
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of employment or place of suspected infringement, if you consider that the processing of personal data relating to you is in breach of the GDPR. The supervisory authority to which the complaint has been submitted shall inform the complainant of the status and the results of the complaint, including the possibility of a legal remedy under Article 78 of the GDPR.
On petsXL.com, we use so-called Cookies. Cookies are pieces of data that are stored by the internet browser on your computer system, smartphone or tablet.
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On petsXL.com we use the map service Bing Maps (operated by Microsoft Corp., One Microsoft Way, Redmond, WA 98052-6399, USA), to display geographical information.
We have integrated the Payment processor Stripe (operated by Stripe Payments Europe Ltd., Block 4, Harcourt Centre, Harcourt Road, Dublin 2, Ireland), so you can pay your vet bills and buy products at petsXL.com.
In order to be able to analyze the use of petsXL.com by you, we use the web analysis service Google Analytics (operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).
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In order to improve the performance and usability of petsXL.com, we use the web analysis service Azure Application Insights (operated by Microsoft Cooperation, One Microsoft Way, Redmond, WA 98052-6399, USA).
We use the provider rapidmail for sending newsletters by e-mail.
If you have any questions or if you would like to exercise your data protection rights in one of the cases mentioned above, please contact us on privacy@vetz.vet or privacy@effem.com.Veterinärmedizinisches Dienstleistungszentrum (VetZ) LLC The Data Protection OfficerMars, Incorporated c/o: Chief Data Protection and Chief Privacy Officer Dundee Road Slough, Berkshire SL1 4LG privacy@effem.comBody responsible for data processing:Veterinärmedizinisches Dienstleistungszentrum (VetZ) LLC Sattlerstraße 40 30916 Isernhagen (Germany)